Anonymous
map-marker Newtown, Connecticut

Bidrack.com. is a scam

I was investigating the Bidrack website and entered my credit card information with the expectation that I was establishing credit for future use at the Bidrack site. My next credit card statement showed a charge for $99 on 6/10/11 which did not represent any activity on my part. Apparently this was a bis package that I did not authorize and have never used.Bidrack refused to credit my credit card for this charge. I have never used the bid package and I consider this the cost of learning the pitfalls associated with this type of Internet scam. I have previously used Ebay and Amazon to buy products and was under the impression that I could buy products cheaper at Bidrack. I was delusional
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Loss:
$99
Kathy M Muo
map-marker Washington, District Of Columbia

Bidrack is a Scam! Don't send merchandise!

I have been on Bidrack website. It is auction site where you buy bids and each time you bid the price goes up a penny a bid. I won a $25 Macy's gift certificate and also an Apple iPod Touch which I have not received. I have emailed them numerous of times and also have called them. One day I called and they answered and then started saying, "hello, hello, hello!" I kept saying hello back and then they said, "oh well, I guess they aren't there." They hung up. It was like they were talking to someone, making it real. I called back and after over 25 minutes on hold, a recording came on that said all customer service reps were busy, and to leave name and number and they will get back to you, which they never did. I called again and now they say they can see where I won the item, but it doesn't show up on their computers and NOW they want to refund me back my bids. I told them NO! I want my iPod Touch. He said he is forwarding this to his supervisor and they would call me the next day. Again no phone call. I think they are running a scam. I have spent $384.00 buying bids on this site trying to win the iPod Touch. Finally I win it and they aren't sending it. An easy way to get out of sending what I won is to tell me they will refund me back my bids. I did some research online and there have been other people saying the same thing. They win a big item and they don't send it. Nobody has said they have received a big ticket item. Sad thing is after I have won it, I also paid for it and also paid for shipping. I checked and this Business is not BBB Accredited Bidrack 601 S. 54th St. Unit 35, Chandler , AZ 85226 http://www.bidrack.com
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141 comments
Guest

I had the same issue with bidrack. I had a dispute and actually go my money back, only to have them dispute and my bank sent it back...I was so angry...Anyways, ever since that dispute I have not be able to use my MC for online shopping.

I spoke to MC support and they see absolutely nothing wrong with my card.

I spoke to the last site that refused my card and they said my card had been flagged due to an online dispute...Bidrack screwed me over more ways than one.

Does anyone have access to Bidrack customer service? I think it's time I speak to someone regarding this.

Guest

I received one broken headset from bidrack. I also won a bunch of items, that say they have shipped, but that was over two months ago.

Every time I call there is a recording saying that they're system is down, they are aware of it and to call back later.

No response to any of my e-mails.

I want a refund, but will not get one if I can't get ahold of anyone.

Guest

I won an auction on June 13th and have not received the product to date (Sept. 13, 2011).

I have requested a full refund and have been given the run-around.

I've spent over $120 on bids and shipping & handling and haven't received a thing. This is the biggest scam ever!!!!

Guest

:cry :cry :cry :cry :(

Guest

My Experience was pathetic with BIDRACK.COM.I have lost around $1000/- buying bids and playing this idiotic game. These people are playing with the emotions of the human beings. GOD will punish them for sure. My story is:

1.For Membership : 99$

2.Won few little items and paid 7-9$ each for shipping.

3.Won more products around 15-17 and paid around $80 for their shipping charges.

Two Months passed. No item received yet.

Called many times to Support, they ask to send mail, mail replies conformation number, and the product is on way. But nothing happens. 3 Months passed no results. One thing every time happens is they respond to your phone call and replies to your mail for sure. I thought Things may get delayed but surely products will come to me either now or then -may be in couple of more weeks- BUT for sure.

One bad day I thought to buy one IPAD, took a cup of hot coffee with me and sit straight in front of PC and started bidding on the product. Intention was to go ahead until won the product up to the extent (As a thought of purchasing it).Bids gone. Purchased 175 bids once after another with $99 - not once-twice- 7 times. My safe approach was like to don’t wait till the end and BID as the count reaches to "5" all the time to avoid the risk. One fine moment may be because of couple of clicks at the same time, my web page hanged in a sudden for 2-3 seconds and suddenly shown that the product has gone to someone else.Uffffffffff-- ok fine, any hows I have an option of BUYING it as decided, woulfd thought to pay the balance amount what ever 100 or 2 the reamining balance as i have already spent around $700 diller worth bids on it.

EVERY THING HAS GONEEEEeeeeeeeeeeeeeeee-- LLOLOLllll-- I CRIED on me, Punished to myself , Laughed on my FACE thinking There wont be any *** / FOOL in this WORLD than me.

Guest

My Experience was pathetic with BIDRACK.COM.I have lost around $1000/- buying bids and playing this idiotic game. These people are playing with the emotions of the human beings. GOD will punish them for sure. My story is:

1.For Membership : 99$

2.Won few little items and paid 7-9$ each for shipping.

3.Won more products around 15-17 and paid around $80 for their shipping charges.

Two Months passed. No item received yet.

Called many times to Support, they ask to send mail, mail replies conformation number, and the product is on way. But nothing happens. 3 Months passed no results. One thing every time happens is they respond to your phone call and replies to your mail for sure. I thought Things may get delayed but surely products will come to me either now or then -may be in couple of more weeks- BUT for sure.

One bad day I thought to buy one IPAD, took a cup of hot coffee with me and sit straight in front of PC and started bidding on the product. Intention was to go ahead until won the product up to the extent (As a thought of purchasing it).Bids gone. Purchased 175 bids once after another with $99 - not once-twice- 7 times. My safe approach was like to don’t wait till the end and BID as the count reaches to "5" all the time to avoid the risk. One fine moment may be because of couple of clicks at the same time, my web page hanged in a sudden for 2-3 seconds and suddenly shown that the product has gone to someone else.Uffffffffff-- ok fine, any hows I have an option of BUYING it as decided, woulfd thought to pay the balance amount what ever 100 or 2 the reamining balance as i have already spent around $700 diller worth bids on it.

EVERY THING HAS GONEEEEeeeeeeeeeeeeeeee-- LLOLOLllll-- I CRIED on me, Punished to myself , Laughed on my FACE thinking There wont be any *** / FOOL in this WORLD than me.

anandprasad.maringanti@***.com

Guest

My Experience was pathetic with BIDRACK.COM.I have lost around $1000/- buying bids and playing this idiotic game. These people are playing with the emotions of the human beings.

GOD will punish them for sure. My story is:1.For Membership : 99$2.Won few little items and paid 7-9$ each for shipping.3.Won more products around 15-17 and paid around $80 for their shipping charges.Two Months passed. No item received yet.Called many times to Support, they ask to send mail, mail replies conformation number, and the product is on way. But nothing happens.

3 Months passed no results. One thing every time happens is they respond to your phone call and replies to your mail for sure. I thought Things may get delayed but surely products will come to me either now or then -may be in couple of more weeks- BUT for sure.One bad day I thought to buy one IPAD, took a cup of hot coffee with me and sit straight in front of PC and started bidding on the product. Intention was to go ahead until won the product up to the extent (As a thought of purchasing it).Bids gone.

Purchased 175 bids once after another with $99 - not once-twice- 7 times.

My safe approach was like to don’t wait till the end and BID as the count reaches to "5" all the time to avoid the risk. One fine moment may be because of couple of clicks at the same time, my web page hanged in a sudden for 2-3 seconds and suddenly shown that the product has gone to someone else.Uffffffffff-- ok fine, any hows I have an option of BUYING it as decided, woulfd thought to pay the balance amount what ever 100 or 2 the reamining balance as i have already spent around $700 diller worth bids on it.EVERY THING HAS GONEEEEeeeeeeeeeeeeeeee-- LLOLOLllll-- I CRIED on me, Punished to myself , Laughed on my FACE thinking There wont be any IDIOT / FOOL in this WORLD than me.I strongly recommand every one in this WORLD to NOT to involve in this.Email: anandprasad.maringanti@***.com

Guest

Be certain to contest these charges on BidRack with you credit card company. I contested mine and I am expected MasterCard to sustain my complaint. Don't let this crooked web site off the hook!!

Guest
reply icon Replying to comment of Guest-333190

I contested and won only to have bidrack contest it and they got it back..ever since then I haven't been able to use my MC, the one I used with bidrack, ever since.

I know it's related to bidrack so I guess I need to talk to them once again

Guest

The same thing happened to me I won two nintendo wii games and till this day I have not received one of the games and the other was a cheap black market copy that doesnt even work. I called customer service and told them about my situation and they said they were having issues wiith the merchandise sent out that I would need to email them.

( then what does customer service do?) So I emailed and received a response stating I would be contaced and didn't hear back from them. I called customer service and was told I would be issued a refund and I would be sent a link to submit my refund. I then asked how long it would take to receive my refund and the girl told me 48 hours.

Now I get and email stating they have a no refund policy. I have already contacted the better business bureau and am waiting to hear back from them.

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Judieth Kgy
map-marker Broken Arrow, Oklahoma

BID RACK IS A DISHONEST COMPANY

THEY TOOK $99 OUT OF MY ACCOUNT AND WILL NOT REFUND IT. I AM FILING A CLASS ACTION LAWSUIT FOR ALL YOU WHO HAVE BEEN RIPPED OFF BY THIS DISHONEST COMPANY. THEY MIGHT AS WELL HOLD YOU UP . THEY ARE THEIVES AND THEY KNOW IT. THEIR BUSINESS SHOULD GO DOWN QUICKLY. THEY TOOK $99 OUT OF MY ACCOUNT AND WILL NOT REFUND IT. I AM FILING A CLASS ACTION LAWSUIT FOR ALL YOU WHO HAVE BEEN RIPPED OFF BY THIS DISHONEST COMPANY. THEY MIGHT AS WELL HOLD YOU UP . THEY ARE THEIVES AND THEY KNOW IT. THEIR BUSINESS SHOULD GO DOWN QUICKLY
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59 comments
Guest

I want in on class action law suit please keep me in formed

Guest

They also took $99 out of my account. How do I get it back? Company is no help!!!

Guest

Do you have any news as to the lawsuit? I was charged $99 without my concent either. Let me know what we can do about this.

Guest

i was an emoloyee of bidrack and you folks are right many items put up for auction, they never even had. the items would be ordered from other cmpanies after a customer complained enough..

we were always told the items were coming and they were never seen by us.

i hope you all get your money back and them some.. good luck

Guest

hi please ad me to your lawsuit i have been waiting for months to receive the products i won and they started adding fees to my purchases and shipping fees, but sending all my product in one packkage so why charge all this extra fees for delivery also alot of the product I won was not what I bidded and won . ex.

I won a n extralarge dress and received a xsmall dress . please add me to lawsuit

Guest

they also took $99 from my account and when I emailed them to try to get my money back they said they couldn't do anything about that and gave me extra bida. I would also like to be a part of this lawsuit

Guest

PLEASE tell me how to get in on your "Class Action Lawsuit", as they DEFRAUDED me for $100.00, then REFUSED to do ANYTHING??? Thanks, Perry

Guest

I lost around $52.00 from this company. I recieved only ONE of the items i won in the auctions, please add me to the class action lawsuit.

Guest

Yup they did the same to me! And its been a month of emailing back and forth of emails because trying to find a phone number was impossible.

but now their site says they aren't doing any autions anymore and a phone number and it is a recording of their email!

And it is too late to file a dipute with my bank. I hope they are gettin in hu trouble

Guest

Bid Rack did me the same called BBB and I got back all + money back $394.00

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Kris J Hrg
map-marker Columbus, Ohio

BIDRACK is nothing but a scam...AVOID

I have purchased bids on Bidrack and won several items: a ring and several gift cards for Target, Best Buy, Applebees. After I won, I paid for these items and have never received anything. When I call their customer service number, I am on hold forever and never get to a rep. Last time I called I hung up after 30 minutes. However, when I emailed them, I did get a response. Their reply was that their previous supplier did not send them the gift cards and that they would credit my account with bids equal to the amount I paid for them items. I told them that this was unacceptable as they currently had the same gift cards on current auctions and that I did not want anymore "bids" credited to me, I wanted the items I won and purchased. I held up my end of the deal why can they not do the same. Pretty much got no where with them and still no items sent to me. A couple months later I received the following email: Dear Valued Customer, We hope you have enjoyed your bidding experience at Bidrack ! As a valued customer, we want to hear from you. Tell us what you won at Bidrack, how much you won it for, share your experience with us by sending us your testimonial. To Qualify for this promotion you will need to: 1. Send us your testimonial 2. Send us a photo of yourself holding your winnings 3. Sign the attached form and email it back to us. As a small token of our appreciation, after you send us your testimonial, please e-mail us back here and we would love to give you a $15 iTunes gift card or 50 Bid's YOU PICK for taking the time out. Always here to help! Regards, Ryan G Customer Care Bidrack - The fun way to save! I could not wait to reply with my testimonial and all the problems I have had. Again, got the standard customer service about how they have already credited my account with bids would would give me more. I again repeated that I did not want any bids, I wanted my merchandise and that I would never deal with them ever again. Here is the last response I had from them: A customer support staff member has replied to your support request, #261223 with the following response: Dear Valued Customer, We are very sorry for your disappointment with our site. For the orders you are referring to, we had prepaid a distributor for these items. When it came time to deliver, they failed us. We are very upset about this as well. This company still has the capital that we paid them for these orders and are currently in breech of contract. This is why we had offered the bids in lieu of these items. I can assure you, we are not a scam. We now have a new and VERY reliable distributor. With the new company, we have been able to ship all new orders within 72 hours. Most items arrive to the customer within 5-10 days. Again, we are very sorry about the rough start we had and the impact it has had on our customers. This was not the intent when we launched the site. This weekend, we have had some technical difficulties with the site, this could be the reason you were unable to load the page. We are very sorry for this and for the inconvenience, I have added an additional 25 bonus bids to your account. Once again, we do apologize for this inconvenience. We greatly appreciate your understanding on this matter and hope that you remain one of our valued customers. Always here to help! Best Regards, Vanessa Bidrack Customer Care Guess what, again, never received any items. Thanks for assuring me that you are not a scam. AVOID this auction site as all costs. They take your money and never send you the items. Check out BEEZID instead. I have never had an issue with them. Always get my merchandise.
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Loss:
$100
cirewags W
map-marker Glen Mills, Pennsylvania

Scam! "Free" Registration became a $99 NO REFUND purchase

On Saturday 5/7/11, I received a message with a link to a site, channel9online.org, from a friend's twitter account. It was the first private message I had received from twitter but I trusted my friend on tech issues like this. The link went to a site designed to look like a tv news website touting online penny auctions, specifically bidrack and makes an offer for 25 free bids. I clicked through and it takes you to bidrack.com which features the logos of Time, PC Magazine and Wired amongst others at the top of its page. Once you scroll all the way through, you see the fields to create your account for the site labeled "Hurry to receive a special bonus offer." I registered and the site then takes you to a second page looking remarkably like the first that starts with the headline "You are ALMOST ready to start winning." Scrolling all the way through this page is another field for entering information that is designed to look exactly like the first page, only this one wants your credit card info and address, etc. I know some sites do require financial info on file to participate so I assumed this was normal. I put my info in and finally was brought to the auction site. The site offered only 2 auctions out of 15 pages of items, over half of which were for more "bid packs" to be used on the site, of the items that had been touted as available on the first three pages the fake news site, the registration page and the second registration page. I left the site and went to my e-mail where I saw I had received a notice from bidrack.com that thanked me for my purchase. I did not realize I had made a purchase. I went to my credit card and saw a temporary authorization of $99 from bidrack. I called their customer service who explained to me and actually showed me how -- buried in small print compared to the rest of the text on the page, that to the left on the second registration page, I had actually agreed to the purchase of $99. I explained that I thought I was just registering for the site, not making a purchase of any sort on a page that said, "You are almost ready..." They said well, I did make a purchase and that they have a strict "NO REFUNDS" policy, which is also nowhere to be found on any of the pages I saw until after my supposed purchase was made. After 10 minutes of talking the rep offered to reduce the payment from $99 to $27 if I would give her my credit card info again. I declined this offer as I would like the charge withdrawn completely as I had no way of knowing from their deception to this point that I had made a supposed purchase. After filing a formal complaint with the Better Business Bureau, I received a full refund of their charge on my account. However, they STILL should not not be involved in scams with hacked e-mail invites or faked news organization websites and they should change to how they accept registration IF they are a real business. A legitimate business ALWAYS allows a customer to browse before charging them; Bidrack does not give this opportunity to their customers in any way shape or form.
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23 comments
Guest

Same here, I contacted BBB and was told I would receive a refund. It's been a month and no refund yet.

Guest

Same thing just happened to me!! I'm contacting the bbb if they won't refund the money.. Thanks for the info.

Guest

Samething happened to me they said no refunds,went ahead and placed some bids and won a nintendo ds over two weeks ago and has yet to ship C.S.said its up to thier supplier to ship it and thats all they could tell me

I think its a scam!!

Guest

@nschall -- the bbb route seems to work. Sorry to hear they got you too. I'm hoping enough of us reporting them will get this so-called business shut down.

Guest

How *** could I possibly be ?!! These crooks scammed me out of $99. I'm talking to BBB right now.

Guest

@ So this IS a scam!? -- They are about to tell you that they also have a NO REFUNDS policy.

You are going to have to go through the BBB to get your money back.

Guest

Exactly the same thing happened to me! I just emailed them saying that I do not recall purchasing anything from them.

Kaylee Pho

Finally got response from bbb along with bidracks response. They apologized and says will issue full refund in about a week.

Thanks for all the info!

I hope others read this post too. Ppl STILL being scammed!

Guest

@kaylee: I bet you are right that due to the holiday weekend, things are moving a bit slowly. In my case it took the bbb 2 days to reply that they had received and processed my complaint, sending it to the bidrack.

The BBB gives the company 2 full weeks -- 14 days -- to respond to their correspondence. If you are getting antsy, though, the bbb reply should have contact info -- you could try e-mailing/calling that contact just to touch base and see what your complaint's status is currently.

Kaylee Pho

Thanks for your response. I filed a complaint with bbb on 5/27 and so far only got confirmation letter nothing from bidrack yet.

Perhaps due to holiday weekend. I hope i hear from them soon.

. .

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Tia P Pwc
map-marker Dayton, Ohio

Bidrack class action lawsuit in Ohio!

I am trying to file a class action lawsuit against bidrack.com. Along with the fraudulent $99 charge everyone has been complaint about, I have my own complaint. My husband and I both have accounts on bidrack. I won a 120 pallet Mac eyeshadow, and he won a google android tablet. After waiting about a month on each of those to be delivered (even though the site says ships within 72 hours), I emailed them separately and asked where my items where. I received the same response for both items, that they were out of stock and are on back order. I told them that this was ridiculous and asked why I wasn't told that in the first place after checking the mail everyday for a month straight. After not hearing from them for over a week I emailed them back and they said sorry for the inconvenience, but they will be refunding my money to me! I told them NO, that I wanted the item I won but instead a few days later the money was back in my accout! The other major issue is that every time you bid on an item the price goes up one penny. Well, each bid averages out to around 50 cents. There were over 3,400 bids on the android tablet I won. Therefor, over $1500 were spent on bids FOR AN ITEM THAT NEVER EXISTED! I know my husband and I are not the only two people this happens to. 100's of thousands of dollars have been wasted on purchasing bid packs to bid on item that bidrack doesn't even have and it needs to stop! If you agree and have been scammed by bidrack let me know!
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11 comments
Guest

Hi

So Im not the only one scammed...Im in Canada...did anyone get paid back there money?

Guest

Yes so screwed by them how can they grt away with this- any updates have they paid anyone?

Guest

I got screwed on this too. over 350.00 worth.

Never received items or got refund. Filed complaint with BBB. Got a response from Bid Rack stating they were gonna refund me.

BBB closed their file. Still nothing to date and this started back in June 2011.

Guest

I will be Taking care of this problem personally.

Guest

I'm the same boat, please count me on.

Guest

I am in the same boat that all of you are. I have won lots of items and paid for them in May and June and I have not gotten anything yet.

I asked for a refund and they sent me an email saying the order had been shipped with a tracking number. I check the number all the time and it has no information. Count me in on the lawsuit.

We have to stop them! I don't know if you all are aware or not but the items are coming from China.

Guest

Count me in on the lawsuit! Scammed more than once by them!

Guest

I have received 1 item out of 14 that were won in good faith. *** me paid for the items +shipping and am out 300+ dollars .I have received many emails from Ryan OG @ Bidrack with many promises they are legit and the delay was due to the delivery strike in Canada, which they are a Canadian based company per Ryan.

I have been promised for over 2 months to receive 100% bidrack refund including bids / items paid for / Shipping. Again, to no avail.

It is a shame that they probably have innocent people on switchboard not realizing their employer is a scammer. Sadder is the fact this idea is genious if truly sending your items because @ .60 per average bid if an IPAD sells for 50.00 that is 5000 x .60 = $3,000 for the Ipad - really *** for them to be scammers!!!.

Guest

Put my name too in the law suit this company needs to be stopped!

Guest

Put my name in the lawsuit. They promised a refund on June 30th, within 7 to 10 days but to date (Aug, 2) nothing. I authorized $27.99 to be charged on my card and they charged $186.00.They probably would charge more if my bank did not alert me.I sent a complaint to BBB in BC and they are working on this case but it does not sound that they are getting thru to bidrack, This people are vicious and NG.

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Anonymous
map-marker Flint, Michigan

Very mad at bidrack

I to was taken advantage of by bid rack .Called and complained about the unsatisfactory way there system works and wanted my money back All they said was we can give you more bids. I think I will try to contact the state attorney General. This company is making mills of items that are only worth little bits of money. Think about it you pay for penny bids 100.00 of your hard earned money and you get 100 bids that you will never run the clock out and win. So you just waist it.Mean wile that tv your bidding on only cost in store is maybe 1,200 dollars. if you look at how many bids there were on item it's Like 6000 that Costs all the bidding people 6 thousand dollars. This company is Filthy Rich. This need to be stopped. O. I would like my 100.00back to You fk9 company"
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Kendra B Jth
map-marker Lexington, South Carolina

Bidrack dishonest

Paid for several BidRack items, some fairly pricey, and never got them or my money. This includes a Gameboy handheld videogame system, some small electronics, and toys. I called months ago when their website was still running and was told they were are back order, should get them in a month or could get a refund. I decided to wait it out, but no I don't even know a way to get in touch with them for a refund! I'd rather have the items since I woke up early many mornings for bidding wars! I wonder if I could go through No More Rack and contact them, since there used to be a link for BidRack on No More Rack's site. Guess they removed the link when they realized BidRack is phony. However, I ordered something from No More Rack and it took a long time and had the same Chinese packaging as BidRack's. Hmm....
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Loss:
$300
Stanko J
map-marker Montreal, Quebec

BidRack.com charged me 99$ without my consent

Updated by user Jun 01, 2011

For information, here is the company address and a phone number:

BidRack (Nomorerack Retail Group)

(604) 366-****

154 **** W 4 Ave

Vancouver, BC V6J 1M7

Updated by user May 24, 2011

UPDATE:

I got the refund from BidRack on my bank account. I guess that complaining to BBB worked for me.

I suggest everyone to do the same, or to call your lawyer, or your bank.

Unfortunately, BidRack doesn\'t stop scaming people, and there are more and more complaints all over the web. But don\'t give up, complain and persist, BBB, IC3, FTC Consumer Protection, FB page...

Good luck everyone!

Updated by user May 16, 2011

After a few mails and two calls, the refund was actually accorded. They said that this will happen in 7-10 bussines days, so I am waiting.

I hope that this is not another way to discourage people. I\'ll let you know did the refund happen. I guess that the right way to do is to insist, call, write, and also to repor this to BBB.

Good luck. As as the person \"smarter than us\" adviced, we should look better next time :-)

Original review May 12, 2011
While registering on BidRack.com web site (2011-05-11), where the registration is supposed to be free, I was charged for credits that I didn't buy (175 "bidpacks" for 99 USD). In fact, I discovered later, by simulating the registration process, that the credit buy option was already preselected, and the web page is very misleading, drawing your attention to irrelative details, while the table with preselected option is leaved small and rather discreet on the bottom of the page, almost below the credit card data form, pretty small regarding other details on the page, while this is supposed to be the most important thing. Other details on page mislead a customer, as small titles, a lot of irrelevant images of strong colors, non important details... leading you directly to the beginning of the form, while you don't see the preselected credits that you are about to by. In fact, the web page makes you believe that your are finalizing your registration, while in fact you are about to by the credits that you don't want. The company is refusing to refund, stating that I agreed to the term and conditions, and have by that accepted the contract. They say that their policy is strict, and there are no refunds at all. There are no more answering my e-mails. Yes, I agreed to the terms, but I didn't agree to by, actually, I was mislead to buy. I found out lately, searching the internet, that there are a lot of people which had the same experience. The company has already an F note on www.bbb.org web site (The Better Business Bureau of the United States and Canada), where I have also complained.
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Loss:
$99
8 comments
Guest

I was charged this summer the $99 without even knowing my card had been charged.

I tried through their website to get my money back. I contacted my cc company and they disputed it but to no avail.

I contacted the Delaware BBB and filed a complaint. Bidrack never responded and they closed the case

After 3 months Bidrack sent me a $99 postal money order.

Guest

they did the same thing to me and i have no number or any way to contact them . so if anybody gets a number or an address please email me at hollymayer@***.net thank you

Guest

Hi Stane77, it seems like I am not the only one who got duped by bidrack.com. I too was charged $99 when promised signing up was free of charge from their main page, but when I saw the $99 deducted, and no email receipt (which is a law) I contacted my lawyer immediately and was ready to file a claim for illegal extortion and fraudulent litigation with their convoluted "consent of terms and conditions" policy which I was ready to confidently challenge.

I did however call the the Bidrack.com toll free phone number to inform them of my lawsuit and they complied to back-off and refund my balance. Maybe you should do the same because I believe their so-called non-refundable policy is absolutely contestable.

Stanko J

Thank you, person smarter than us, it must be a real pleasure living your life thinking that others are all idiots. Without your smart comment, I guess we wouldn't be able to know what to do next time.

Thank you again so much. Have you anything else smart to share with us?

Be free to do so, we are waiting to be enlightened. I reported you smart comment to the administrator of this site, so he also can enjoy you wisdom.

Guest

You idiots ALL authorized the charges, you just didnt look carefully before you signed. Take it as a lesson, read before you sign (or put your card number in as the case maybe)

Stanko J

For the moment, the BidRack is not responding to my mails or my calls, and my bank is refusing to let me dispute the transaction. I am about to complain everywhere I can, I hope this wil help.

I suggest complaining with BBB, IC3.gov, FTC Consumer protection, Consumer Protection BC, and anywhere you can. This scam need to be stoped!

Guest

I too was subject to an unauthorized $99 charge

I bought two bid packs $120, I sat for hours trying to get my pick, the bid packages were sold on Going Twice, everything else I would bid on the Going Once only to be informed that the auction was closed and I was too late. One auction I sat until 3.38 a.m.

from 2.00pm previous day - I was "winning" the auction on that item froze, but the minutes ticked by on the screen on the other items. After three minutes I was informed TOO LATE AUCTION CLOSED.STAY AWAY FROM BIDRACK

Guest

I had exactly the same thing happen. Were you able to get it refunded?

barbd@***.com

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Abbie Rtr
map-marker Lynchburg, Virginia

Did not send items I've paid for

I purchase items from Bidrack starting in July, and have not received 3 of them. I've written to them as far back as August, as some of those items I paid for back in July. They usually respond to my emails, and say they are working on the problem but did not with the last one. I've tried calling numbers provided which are not working. Money is so tight for most people, I'm sorry to say I got caught up in this web. I just wrote them again and said I wanted to hear from them by Monday, with either getting my purchases to me, or repay me.
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Draco Jfb
map-marker Oklahoma City, Oklahoma

Bidrack.com was/is a scam company

I was charged 99 dollars for bids. then 29.12 for tablet pc on June 19th, 2011,,, it is now Nov. 8th, 2011 and no tablet pc has ever come and their responses are bull saying they are looking into it... I have demanded my money back, over and over again...I honestly believe this so called bidrack.com company was a scam company... I would like my money back but can't seem to get anyone from bidrack to answer my emails.. therefore I am convinced they were running a scam..I suggest that anyone else who has been scammed look into the class act lawsuit against bidrack and file a complaint through there as well...
View full review
Loss:
$99
2 comments
Guest

I unlike others paid the 99.00 fee for bids on bidrack.com. actualy I did it three times and won many items that I again paid for .but I recieved nothing.

Alltogether I spend over 350.00 is there any way to get my money back please let me know. thanks scott4taylor@***.net

Guest

Delaware Better Business Bureau does nothing on Bidrack complaints. The following is the letter I received from them:(I finally walked into my bank looking like an angry ax murderer and raised my voice a bit.

They refunded the fraudulent $99 charge) BBB of Delaware60 Reads WayNew Castle, DE 19720Phone: 302-221-**** | Fax: 302-221-****info@***.bbb.org11/09/2011Robert xxxxxxxxxxxx E Columbus DrTampa , FL33605 Dear Robert xxxxxxxx :This message is in regard to your complaint submitted on 9/27/2011 12:51:51 PM against Bidrack, Inc.. Your complaint was assigned ID 875****.The Bureau has decided to close this complaint and note that the business did not respond to the complaint.This complaint will be reflected on the company's BBB Reliability Report with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed."Please feel free to contact us with any further questions.Regards,Michele SolgeThe Better Business Bureau

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emily m Eun
map-marker Danville, California

Bidrack.com Fake Product and Potential Identity Theft Potentiaal

I have had hope for Bidrack since the beginning, and have gone though some pretty major issues with them, and still stuck by them, even spending quite a bit of money. However this authenticity guarantee is just another one of the things about this company that disappoints me, and is unrealistic. There is no way any company is going to contact BidRack about a product that is not even their product, but is a non-authentic knock-off of their product. Verbal confirmation from the Fendi boutique is what I received. I can also provide a list of how it is obvious these products are not authentic. The first and most obvious being when you look up the serial numbers they come up online as an asian manufacturer, no Fendi products are made in Asia. I also asked a staff member at Coach how they handle fake product and their policy is they will not get involved unless the product was purchased from one of their outlets. I also have an inquiry in with Louis Vuitton, and am pretty sure their answer will be the same. This policy is useless, as there is really no way to prove to Bidracks specifications that products are not authentic. ……… I cannot even count the hours I have spent dealing with the flaws of this company and trying to rectify problems with them. Because of this I want other people to know of my experiences and will be posting my experiences on consumer review websites. I am also going to be contacting Visa, Mastercard and Buysafe regarding the incident below where I had access to other users accounts (see #2 below). I have screenshots, emails and printouts of the website and my account to support these claims. #1 I spent approx. $2300 in bids. This is not the problem. I was loving the site, and having a great time bidding, AND winning! I was devastated after waiting over 2 months when I received an email telling me I would not be getting the items I won!!! I had spent HOURS and HOURS playing and winning on this site. I did receive a refund of some of my money, and was given more bids to use. However, this did not do much to rectify that I was not going to receive the $6,750 worth of merchandise I so called "won." All in All even with the refunds I was out $4450 in items I won. This was just a horrible feeling. I was also very disappointed when I knew that some people were still receiving their items that I was told were not in stock, even though they had received a review. Even after all of this, I decided to give bidrack another shot….my second experience I did receive my products but 2 were not authentic "" which now seems it will be impossible to prove to the satisfaction of bidrack. They are making hoops it is impossible to jump through. With losing the value of these 2 non-authentic bags, and the $1,000 per item guarantee of authenticity, I am losing out on a value of $3,185. With these 2 experiences the value of my time, product I did not receive, etc. would total about $7,835 (and this is taking into account the refund I received.) #2 This website it not secure. Please see the email I sent to bidrack…. "I found a MAJOR scary glitch on your website yesterday, thatI am sure that many people would consider a threat to their personalinformation, and leaves room for easy identity theft. I was logged inas my user: emilymoore80, when all of a sudden the username switchedto a different user, someone I have never heard of. I hadn't doneanything but refresh my browser. I was then completely logged intothat persons account, with access to their credit card information,address, previous order, etc. This happened 3 times and I had accessto 3 different users profiles - when all I was doing was logging inwith my username/password and refreshing my screen. I am sendingscreenshots to confirm what happened. Thank goodness this happened toan honest person, and I am hoping it was not widespread. I did callcustomer service yesterday, and they did not really even seemconcerned about this issue." I never received any sort of response on how they would be making their site more secure or anything, and when I called customer service and told them the lady simply said "that's weird," and just seemed to want to get me off the phone. With the above issues, I just feel that I have given this company enough chances. I also feel that other consumers, and also vendors, people placing their advertising and their merchant companies should know about these experiences. I have attached some screen shots to this complaint, and have more. At this point I am not looking for resolution, just want my experiences and complaints to be documented. Shame on me for letting bidrack pull wool over my eyes more than once… Emily Moore
View full review
Loss:
$7
3 comments
Guest

Just wanted to update, Bidrack did work with me on their Authenticity Guarantee and paid me the guarantee. All the other issues still outstanding.

Guest

beware, bidrack is metamorphosisizing! another company with identical terms and conditions, a website that looks identical but still with the business address missing, is touting for customers on the internet. hello "Quibid"

Guest

I was scammed too when I registered. They charged my credit card $99.00.

It didn't take me long to figure out this was a scam. First of all, they posted the IPad2 which has been very difficult to buy from the Apple Stores. I ordered one online from Apple and it took four weeks to get it. Also, I own quite a lot of Louis Vuitton and new their bags were not authentic because they only show two styles constantly.

REALLY!! I contacted my credit card company who has put in an investigation to Bidrack. My credit card company cancelled that credit card and sent me a replacement.

Bidrack has so many predictable problems, that it is so easy to recognize their a scam. I'm very confident, they will be shut down very soon.

View more comments (2)
Anonymous
map-marker Los Angeles, California

Bidrack is a Scam

Bidrack is no doubt ripping the consumer off, If you are having problems I recommend Filing a claim with the State Attorney Generals Office, The Federal Trade Commission, Bidrack is committing Theft by Deception unless you people really start to do something, Bidrack will continue to steal from others.The claim for the attorney general needs to be filed were bidrack is conducting business. Also if their is enough complaints with visa and master card their credit card handling company will revoke their account and will no longer be able to accept credit cards. Its up to us the consumer to put a stop to all this stealing
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15 comments
Rhonda H Kvj

How did they refund your money? By check or via online? They claim they are sending me a check...hmmmm

Guest

After filing a formal complaint with the BBB of Delaware, they apologized and refunded my $99. (I live in LA, and don't know why Delaware, but whatever.) If everyone screwed by this company does this, the BBB will be inundated.

Guest

they also charge me for the 99 dollar fee and are now refusing to cancel my membership at my request i have filed a

complaint with my credit card company but i dont know if they will remove the charge ----

Guest

when you go to the last page it says complete or finish your registration...in print above where you have to put in your credit card number it says "ACTIVATION FEE" there is a $299.00 with a line through it and then a $99.00....its not in large print but they dont have to have it in large print, they put it small so idiots will fall for it. Dont tell me its not written on there because i was going to sign up and i saw the word FEE ... remember if it looks to good to be true it probably is....

Guest

They got me too for $99.00. I, too, am filing a complaint.

Guest

They got me this morning.

NOWHERE does it say you will be charge.

EVERYWHERE it is cited that registration is free.

I did contact my bank to dispute.

According to what I am seeing online about this co., the dispute will go through.

I agree with others. You need to do something to prevent them from continuing their scam.

Guest

:grin

Ummmm they got you for $99.00 because you people are dumb.....you all gave them your credit card number because you probably thought it was holding it on file incase you bought something...The $99.00 was your registration fee....read things before you give your credit card number... now you will complain and make things harder for everyone else... Awesome

Guest

:(

They took $99.00 from me too. I'm going to the bank to settle this. Why hasnt the F.C.C been involved?

Guest

I too was charged $99 which I didn't know about. The website for ths bidrack scam is very deceptive.

I received an email stating that Bidrack won't refund my money which is illegal because I've never used the service. BIDRACK IS A SCAM -- DON'T USE.

Guest

Does anyone know the chances of getting my money back on bidrack if I file a scam for my bank (BOA)?

View more comments (14)
Martha S Lbr
map-marker Reston, Virginia

Bidrack is false they ripped me off never send my items won

Bidrack is false they charged me to buy bids,never won somethin valuable,and out of my five winning items,they only send me three items,have been send them e-mails concerning my items not send,and no answer,the phone numer they provide is an answering machine,saying to write to bidrack reach us,I have just sent them an email hoping they answer with good information,other than they have ceased and had no longer auctions on line,they just ripped me,and dont know how many more customers,they should be in jail instead of ceased out....
View full review
Loss:
$30
Angelsbreathe
map-marker Livingston, New Jersey

Took My Money Hasn't Sent Kindle Wireless Reading Device

I won a Kindle 3G Wireless Reading Device and had to fight for it. I paid for it on August 30,2011 and today Sept. 22,2011 it still has not arrived. Every time I call them or email them it is the same thing.. They say the site is down or their computer is not working to call back. They also say they have no idea when my item is going to be shipped. No One has a clue. I log into my account and it shows it was not paid for but the money was taken out of my bank account, in fact they took money out 2 times! I closed that account because I do not trust them! So now they have my money and I do not have my Kindle. This auction site is a HUGE rip-off! For anyone that wants to play the auction game, I would stay as far away from BIDRACK as possible! They STEAL FROM YOU and the government hasn't stopped them YET!
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4 comments
Guest

don't waste your time to contack bidrack.

call your credit card company to dispute

Guest

There is a class action lawsuit. Complaints have been made to governments and BBBs in the States and Canada. The guy who owns this used to have an Acai juice scam.

He knows that governments take a long time to act and the BBB is useless when it comes to law enforcement. So he can take his time and keep ripping people off.

He has not run away with the money. He wants to steal more. But he is being prevented from doing so.

I suspect that hackers went in and messed up his website for the public good.

On the Internet, the Court of Public Opinion (CPO)can go after fraudsters no matter where they are.

The CPO are many and all over the place. Fraudsters are usually in one place. They are not as smart as the accumulated intelligence of the CPO and have no defense.

More and more, the public is defended by its own despite a slow-moving or corrupt government.

Guest

i think the site shut down...they took all the money they could and ran. we should get a class action lawsuit against them :(

Guest

I won a Pink Gameboy Advance SP and a 4 in 1 laser pointer back the first of June and I still have not gotten it. The Gameboy was said to have shipped back June the 18th and when I finally got the shipping Company name from them it gave me a tarcking number and has never left there.

It is still in Shenzhen, China. It has been there since June. The Laser Pointer has been processing at BidRack since the 10th of June and has never shipped at all. None of the phone numbers work and all you get is a e-mail to send and then you get the *** canned response about they will escalate it to managment blah blah blah.

i told them to return my money and they said you should get your items by Sept. 1st and now it is October and I have not gottemn the items nor my money back. I don't know what their problem is if they can't ship them out why can they not just push a button and return the cash back to peoples accounts.

I am so mad right now, I just sent another message to them at the new e-mail they have posted and told them the last e-mail they sent to me did no good because managment still has yet to call me or e-mail me. We will see if i get the same canned response from them if so I am going to take legal action.

View more comments (3)
roseroberts R
map-marker Hamburg, New York

Bidrack

I was ripped off by bidrack. I never received 4 of my prizes that I won and the ones I did receive were junk! Everytime you called them they would just give you more bids and wouldnt refund your money back. I spent alot of time and money on this site and it didnt live up to its guarantees. People like this s/b ran out of business and made to pay back everyone! I don't kow how people can live with themselves. I just want my money back and see them in jail! Thank You for listening and dont go on their site.
View full review
Loss:
$500
2 comments
Guest

Kerrie

I "won" a total of 7 items. Out of those 7 items I have only received three of them. Two of which broke almost immediately. I have tried numerous times to contact the company and the one time I received a reply and the one time I got someone on the line they fed me lines to keep me quiet. Now, their website is down, and their telephone number (can be found on their website) directs you to an e-mail. At this point I have given up receiving my final four objects and personally don't think I will ever see the money again.

But hey out of the seven products I "won", one of them worked out great.

Guest

could you please email the contact number that you used for bidrack, I ordered items in June and have never received them. My email address is kfairburn#iendeavor.com.

Thanks

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