I have had hope for Bidrack since the beginning, and have gone though some pretty major issues with them, and still stuck by them, even spending quite a bit of money. However this authenticity guarantee is just another one of the things about this company that disappoints me, and is unrealistic. There is no way any company is going to contact BidRack about a product that is not even their product, but is a non-authentic knock-off of their product. Verbal confirmation from the Fendi boutique is what I received. I can also provide a list of how it is obvious these products are not authentic. The first and most obvious being when you look up the serial numbers they come up online as an asian manufacturer, no Fendi products are made in Asia. I also asked a staff member at Coach how they handle fake product and their policy is they will not get involved unless the product was purchased from one of their outlets. I also have an inquiry in with Louis Vuitton, and am pretty sure their answer will be the same. This policy is useless, as there is really no way to prove to Bidracks specifications that products are not authentic. ……… I cannot even count the hours I have spent dealing with the flaws of this company and trying to rectify problems with them. Because of this I want other people to know of my experiences and will be posting my experiences on consumer review websites. I am also going to be contacting Visa, Mastercard and Buysafe regarding the incident below where I had access to other users accounts (see #2 below). I have screenshots, emails and printouts of the website and my account to support these claims. #1 I spent approx. $2300 in bids. This is not the problem. I was loving the site, and having a great time bidding, AND winning! I was devastated after waiting over 2 months when I received an email telling me I would not be getting the items I won!!! I had spent HOURS and HOURS playing and winning on this site. I did receive a refund of some of my money, and was given more bids to use. However, this did not do much to rectify that I was not going to receive the $6,750 worth of merchandise I so called "won." All in All even with the refunds I was out $4450 in items I won. This was just a horrible feeling. I was also very disappointed when I knew that some people were still receiving their items that I was told were not in stock, even though they had received a review. Even after all of this, I decided to give bidrack another shot….my second experience I did receive my products but 2 were not authentic "" which now seems it will be impossible to prove to the satisfaction of bidrack. They are making hoops it is impossible to jump through. With losing the value of these 2 non-authentic bags, and the $1,000 per item guarantee of authenticity, I am losing out on a value of $3,185. With these 2 experiences the value of my time, product I did not receive, etc. would total about $7,835 (and this is taking into account the refund I received.) #2 This website it not secure. Please see the email I sent to bidrack…. "I found a MAJOR scary glitch on your website yesterday, thatI am sure that many people would consider a threat to their personalinformation, and leaves room for easy identity theft. I was logged inas my user: emilymoore80, when all of a sudden the username switchedto a different user, someone I have never heard of. I hadn't doneanything but refresh my browser. I was then completely logged intothat persons account, with access to their credit card information,address, previous order, etc. This happened 3 times and I had accessto 3 different users profiles - when all I was doing was logging inwith my username/password and refreshing my screen. I am sendingscreenshots to confirm what happened. Thank goodness this happened toan honest person, and I am hoping it was not widespread. I did callcustomer service yesterday, and they did not really even seemconcerned about this issue." I never received any sort of response on how they would be making their site more secure or anything, and when I called customer service and told them the lady simply said "that's weird," and just seemed to want to get me off the phone. With the above issues, I just feel that I have given this company enough chances. I also feel that other consumers, and also vendors, people placing their advertising and their merchant companies should know about these experiences. I have attached some screen shots to this complaint, and have more. At this point I am not looking for resolution, just want my experiences and complaints to be documented. Shame on me for letting bidrack pull wool over my eyes more than once… Emily Moore
I had the same issue with bidrack. I had a dispute and actually go my money back, only to have them dispute and my bank sent it back...I was so angry...Anyways, ever since that dispute I have not be able to use my MC for online shopping.
I spoke to MC support and they see absolutely nothing wrong with my card.
I spoke to the last site that refused my card and they said my card had been flagged due to an online dispute...Bidrack screwed me over more ways than one.
Does anyone have access to Bidrack customer service? I think it's time I speak to someone regarding this.
I received one broken headset from bidrack. I also won a bunch of items, that say they have shipped, but that was over two months ago.
Every time I call there is a recording saying that they're system is down, they are aware of it and to call back later.
No response to any of my e-mails.
I want a refund, but will not get one if I can't get ahold of anyone.
I won an auction on June 13th and have not received the product to date (Sept. 13, 2011).
I have requested a full refund and have been given the run-around.
I've spent over $120 on bids and shipping & handling and haven't received a thing. This is the biggest scam ever!!!!
:cry :cry :cry :cry :(
My Experience was pathetic with BIDRACK.COM.I have lost around $1000/- buying bids and playing this idiotic game. These people are playing with the emotions of the human beings. GOD will punish them for sure. My story is:
1.For Membership : 99$
2.Won few little items and paid 7-9$ each for shipping.
3.Won more products around 15-17 and paid around $80 for their shipping charges.
Two Months passed. No item received yet.
Called many times to Support, they ask to send mail, mail replies conformation number, and the product is on way. But nothing happens. 3 Months passed no results. One thing every time happens is they respond to your phone call and replies to your mail for sure. I thought Things may get delayed but surely products will come to me either now or then -may be in couple of more weeks- BUT for sure.
One bad day I thought to buy one IPAD, took a cup of hot coffee with me and sit straight in front of PC and started bidding on the product. Intention was to go ahead until won the product up to the extent (As a thought of purchasing it).Bids gone. Purchased 175 bids once after another with $99 - not once-twice- 7 times. My safe approach was like to don’t wait till the end and BID as the count reaches to "5" all the time to avoid the risk. One fine moment may be because of couple of clicks at the same time, my web page hanged in a sudden for 2-3 seconds and suddenly shown that the product has gone to someone else.Uffffffffff-- ok fine, any hows I have an option of BUYING it as decided, woulfd thought to pay the balance amount what ever 100 or 2 the reamining balance as i have already spent around $700 diller worth bids on it.
EVERY THING HAS GONEEEEeeeeeeeeeeeeeeee-- LLOLOLllll-- I CRIED on me, Punished to myself , Laughed on my FACE thinking There wont be any *** / FOOL in this WORLD than me.
My Experience was pathetic with BIDRACK.COM.I have lost around $1000/- buying bids and playing this idiotic game. These people are playing with the emotions of the human beings. GOD will punish them for sure. My story is:
1.For Membership : 99$
2.Won few little items and paid 7-9$ each for shipping.
3.Won more products around 15-17 and paid around $80 for their shipping charges.
Two Months passed. No item received yet.
Called many times to Support, they ask to send mail, mail replies conformation number, and the product is on way. But nothing happens. 3 Months passed no results. One thing every time happens is they respond to your phone call and replies to your mail for sure. I thought Things may get delayed but surely products will come to me either now or then -may be in couple of more weeks- BUT for sure.
One bad day I thought to buy one IPAD, took a cup of hot coffee with me and sit straight in front of PC and started bidding on the product. Intention was to go ahead until won the product up to the extent (As a thought of purchasing it).Bids gone. Purchased 175 bids once after another with $99 - not once-twice- 7 times. My safe approach was like to don’t wait till the end and BID as the count reaches to "5" all the time to avoid the risk. One fine moment may be because of couple of clicks at the same time, my web page hanged in a sudden for 2-3 seconds and suddenly shown that the product has gone to someone else.Uffffffffff-- ok fine, any hows I have an option of BUYING it as decided, woulfd thought to pay the balance amount what ever 100 or 2 the reamining balance as i have already spent around $700 diller worth bids on it.
EVERY THING HAS GONEEEEeeeeeeeeeeeeeeee-- LLOLOLllll-- I CRIED on me, Punished to myself , Laughed on my FACE thinking There wont be any *** / FOOL in this WORLD than me.
anandprasad.maringanti@***.com
My Experience was pathetic with BIDRACK.COM.I have lost around $1000/- buying bids and playing this idiotic game. These people are playing with the emotions of the human beings.
GOD will punish them for sure. My story is:1.For Membership : 99$2.Won few little items and paid 7-9$ each for shipping.3.Won more products around 15-17 and paid around $80 for their shipping charges.Two Months passed. No item received yet.Called many times to Support, they ask to send mail, mail replies conformation number, and the product is on way. But nothing happens.
3 Months passed no results. One thing every time happens is they respond to your phone call and replies to your mail for sure. I thought Things may get delayed but surely products will come to me either now or then -may be in couple of more weeks- BUT for sure.One bad day I thought to buy one IPAD, took a cup of hot coffee with me and sit straight in front of PC and started bidding on the product. Intention was to go ahead until won the product up to the extent (As a thought of purchasing it).Bids gone.
Purchased 175 bids once after another with $99 - not once-twice- 7 times.
My safe approach was like to don’t wait till the end and BID as the count reaches to "5" all the time to avoid the risk. One fine moment may be because of couple of clicks at the same time, my web page hanged in a sudden for 2-3 seconds and suddenly shown that the product has gone to someone else.Uffffffffff-- ok fine, any hows I have an option of BUYING it as decided, woulfd thought to pay the balance amount what ever 100 or 2 the reamining balance as i have already spent around $700 diller worth bids on it.EVERY THING HAS GONEEEEeeeeeeeeeeeeeeee-- LLOLOLllll-- I CRIED on me, Punished to myself , Laughed on my FACE thinking There wont be any IDIOT / FOOL in this WORLD than me.I strongly recommand every one in this WORLD to NOT to involve in this.Email: anandprasad.maringanti@***.com
Be certain to contest these charges on BidRack with you credit card company. I contested mine and I am expected MasterCard to sustain my complaint. Don't let this crooked web site off the hook!!
I contested and won only to have bidrack contest it and they got it back..ever since then I haven't been able to use my MC, the one I used with bidrack, ever since.
I know it's related to bidrack so I guess I need to talk to them once again
The same thing happened to me I won two nintendo wii games and till this day I have not received one of the games and the other was a cheap black market copy that doesnt even work. I called customer service and told them about my situation and they said they were having issues wiith the merchandise sent out that I would need to email them.
( then what does customer service do?) So I emailed and received a response stating I would be contaced and didn't hear back from them. I called customer service and was told I would be issued a refund and I would be sent a link to submit my refund. I then asked how long it would take to receive my refund and the girl told me 48 hours.
Now I get and email stating they have a no refund policy. I have already contacted the better business bureau and am waiting to hear back from them.